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About Customs clearance

  • This is a service used to clear goods already at the destination port.
 
  • To request this service, click on Create New + at the top right of your home screen. Then click on New Shipment. In the list of services offered, customs is all the way to the right. Select Customs clearance.
 
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  • At this point, you’ll have first have to indicate if it’s an Ocean or Air shipment. If it’s and Ocean shipment, you’ll be requested to provide information such Origin, Destination, Cargo ready date, HSCode, Total cargo value and container size and quantity
 
  • For Air shipments, you’ll be requested to provide information such Origin, Destination, Cargo ready date, HSCode, Total cargo value, weight or package details such as length, width, height.
 
  • You can also request for the additional services such as Transport delivery and Cargo insurance.
 
  • Click on Continue with booking to proceed.
 
  • Now you’ll be asked to provide information on the description of the cargo. You can also select the Buyer of the cargo from your Network list.
 
  • When you click on Continue with booking, it takes you the summary page where you can review and confirm your quote request. Click on Request Quote to confirm quote
 
  • Once you confirm your quote, you’ll be able to see it in the quote section with its status as Pending. As soon as your quotes has a price, it status will change to Ready and will await your booking confirmation.
 
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